The industry standard for building maintenance

Only SFG20 offers comprehensive maintenance schedules, accessed via cutting-edge software, to help users control risk, achieve compliance, and ensure buildings are safe and efficient.

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Referenced by:

Download your resources to use the SFG20 standard effectively

Instantly download our top 5 must-have resources, packed with everything you need to know about the SFG20 standard:

Optimising Workplace and FM with SFG20
The Ultimate Guide to Compliance
Building Safety Act Checklist
Reducing Maintenance Costs
The complete guide to FM audits

Instant free download

WHAT IS SFG20?

What is SFG20?

SFG20 is the industry standard for building maintenance. We provide customisable maintenance guidance, accessed via cutting-edge software, to help building owners, facilities managers, FM consultants, and contractors control risk, achieve compliance, and ensure your buildings are safe and efficient.

Why SFG20 matters

The SFG20 standard ensures compliance, reduces risk, and improves efficiency. Non-compliance can lead to severe penalties, legal consequences, and safety risks:

Significant financial penalties
HSE fines reached £43 million from August 2023 to June 2024.
Legal & reputational risks
Serious violations can result in life sentences or public scrutiny.
Safety & compliance gaps

The Grenfell Tower fire showed the dangers of failing safety regulations.
Business disruptions & inefficiencies
Audits, shutdowns, and lost productivity can impact operations.

How to access the SFG20 standard

The only way to access the SFG20 standard is through Facilities-iQ, our advanced platform that:

Provides access to an extensive library of maintenance schedules
Helps organisations align with regulations
Integrates seamlessly with your CMMS, CAFM and IWMS systems

How to work with SFG20

Import Asset Register

Upload your asset register to identify and map your assets to SFG20 maintenance schedules.

Create maintenance regime

We’ll create a streamlined, legally compliant maintenance plan that you can customise and share.

Integrate with your FM system

Connect SFG20 to your FM system for seamless operations and real-time updates, reducing manual errors.

Search or browse the library

MAINTENANCE SCHEDULES

Search or browse 1,500+ maintenance schedules

Explore over 1,500 detailed schedules, covering all aspects of building management—
from Building Fabric to Catering and Healthcare—all regularly updated to reflect the latest legislation.

SOFTWARE

The smartest and only way to access (and keep up-to-date with) the SFG20 standard

The only way to access the SFG20 standard is through Facilities-iQ, our smart software solution designed to simplify compliance. Facilities-iQ provides exclusive access to SFG20’s maintenance schedules, ensuring you stay aligned with legal requirements.

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Features:

Instant access to SFG20 schedules

Quickly access over 1,500 maintenance schedules, always aligned with the latest regulations.

Powerful search & filtering

Find what you need fast using keywords, Uniclass, SFG20, or NRM codes.

Clarity on statutory tasks

Clearly defines statutory tasks, ensuring you understand legal requirements and how to prioritise them.

Notifications of compliance changes

Get real-time notifications on SFG20 updates and instantly see how they impact your maintenance plan.

Always up-to-date

Created by full-time Technical Authors to keep schedules accurate and up-to-date with regulations and best practice.

Customise your schedules

Tailor schedules to match your assets, workflows, and compliance requirements.

Simplified task management

Easily review and manage impacted schedules after updates via the dedicated Actions page.

Integrates with your FM system

Connects with your FM system to ensure you always stay on the SFG20 standard, automate updates, and ensure real-time compliance.

Optimised for facilities professionals

Designed for efficiency, helping you apply SFG20 with confidence and precision in daily operations.

REVIEWS

“A great product for the FM world”

SFG20 is rated “Excellent” on Trustpilot by building owners, facilities managers, FM consultants, and contractors.

“Always up-to-date with legal compliance...”

It helps to ensure that our maintenance procedures and tasks are always up-to-date with legal compliance across our whole estate.

 Mark Walsh

National Estates & Facilities Technical Manager
NHS Blood and Transplant

“The knowledge we are doing things correctly...”

SFG20 has given us the knowledge that we are doing things correctly, as well as which tasks we have to focus on.

Mathew Houghton

Sheffield Teaching Hospitals
NHS Foundation Trust

Mathew saved the cost of hiring an additional Compliance Officer (c. £50,000) and 20% of his weekly time.

“Significantly improved productivity...”

SFG20 has significantly improved productivity in our workplace. It has had a great effect on ensuring we have a consistent and quality approach across the business.

Adam Atkins

Director
Diamond Facilities Management

“Significant cost savings...”

Significant cost savings realised by increasing the amount of work that is completed in-house versus contractors. We now have a consistent process and the ability to manage and control our risk across the estate.

 Louisa Sharpless

Estates Compliance Manager
Ormiston Academies Trust

“Helps us to provide an exact specification of works.”

SFG20 is the cornerstone of how we put our proposals together. We never want to promise a service that we are unable to deliver, and SFG20 helps us to provide an exact specification of works.

James Richardson

Commercial Manager
Gratte Brothers

James estimates SFG20 saves him 20% on maintenance costs.

“Invaluable...”

The demands of most of our clients necessitate the use of SFG20. The SFG20 core library is constantly updated, which ensures the information is always available to keep us within the law and up-to-date with our statutory obligations.

Adrian Harris

Central Operations & Field Services Manager
Serco

Download your free copy of “There is Nowhere to Hide - Staying Compliant with Statutory Tasks”

In the wake of the Grenfell Tower incident, regulatory scrutiny has intensified—compliance failures can lead to prison time, hefty fines, and irreversible damage to your business’s reputation.

Make sure you’re well informed by downloading our free e-guide now,

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REQUEST A DEMO

Get in touch today

The agenda is yours—ask questions, get a pricing indication, or see how our platform's key features can save you time and money. It's quick, pressure-free, and entirely tailored to your needs.

We operate in GMT. If this doesn’t suit, contact us at sales@sfg20.co.uk or +44 1768 720736

FAQS

Frequently asked questions

Is SFG20 a CAFM system?

No, SFG20 is not a CAFM (Computer-Aided Facility Management) system. CAFM systems are great at planning works, but they need to be told what work needs to happen. This is where SFG20 comes in. Our maintenance schedules are broken down into tasks, each with their own colour-coded rating, so you can easily see which tasks need to be completed by law and which do not. SFG20 content can be integrated seamlessly with all FM systems, which reduces the time taken to manually update your operating systems.

What does SFG stand for?

SFG stands for "Service and Facilities Group." This acronym encapsulates the core purpose and function of the SFG20 standard. It represents a systematic and structured approach to maintaining buildings and their assets, helping to ensure they remain safe, compliant, and in optimal working condition.

When was SFG20 created?

SFG20 was created in 1990 by the Building Engineering Services Association (BESA). Since its inception, it has been recognised as the industry standard for building maintenance specification. The standard comprises an extensive library of thousands of maintenance schedules, covering more than 70 equipment types.

Why was SFG20 created?

SFG20 was established to provide a standardised approach to building maintenance, ensuring facilities management professionals have access to clear, compliant guidance for maintenance tasks, thus simplifying compliance with legislation.

How can SFG20 help with compliance management?

SFG20 maintenance schedules contain tasks which are all colour-coded. Red tasks are statutory and should be completed to achieve compliance. Amber tasks are not required by law but, in many ways, are no less important and, by completing them, you will mitigate the risks of unexpected failure, leading to costly downtime.

What are the benefits of using SFG20?

SFG20 helps organisations to achieve building maintenance compliance. By following SFG20 maintenance schedules and task guidance, users can focus their resources on completing statutory tasks and then take a risk base approach to the maintenance of their other assets. SFG20's team of technical authors stay on top of all legislation, regulations and best practice so you don't have to, saving you time and providing peace of mind.

What makes SFG20 different from other FM software?

SFG20 integrates with all other FM systems, such as CAFM (Computer Aided Facilities Management) and CMMS (Computerised Maintenance Management Systems). Think of SFG20 providing the 'what needs to be done' to the CAFM systems so they can go and plan the required work.

How does SFG20 integrate with existing systems?

The SFG20 standard is accessed via Facilities-iQ, a powerful software solution which can be integrated with all FM systems. Facilities-iQ provides users with automated update notifications when the SFG20 standard is updated. The process of reviewing and accepting updates is simple and eliminates the need for manual data entry. This integration enhances compliance and operational efficiency.

Does SFG20 provide training for new users?

Yes, SFG20 provides comprehensive training through its online Learning Lab, which includes easy-to-follow videos to help users understand and make the most of its features. On-line instructor led courses are also included within the cost of your software license.