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Automate your maintenance with SFG20 + Service Works Global (QFM)

Extend asset life and achieve compliance through QFM and SFG20 integration. Take advantage of SFG20’s best practice maintenance schedules, automatically updated in QFM, to provide your team with the easiest route to compliance, better performing assets, and improved FM efficiency.

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Official Integration
Requires an SFG20 license
API
Automated Updates
Easy Setup
IWMS Integration

Summary

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4.3

Rely on QFM and SFG20’s industry standard maintenance schedules to keep your site and assets compliant. Updated throughout the year, over 1,500 schedules detail step-by-step tasks of what is required to maintain each asset, the frequency with which each must be performed, the engineer’s required skills, and a prioritisation rating to alert FMs if they are legislative, regulatory, industry best-practice or discretionary.

Integration with QFM’s powerful asset and maintenance management tools enables scheduling with ease: pulling through all SFG20 updates automatically so FMs, particularly in highly regulated areas such as healthcare, can be sure they are always following the best guidance and remain compliant with legislation. This not only saves hours of time compared to researching for updates manually, it also empowers the FM teams to conduct maintenance easily and thoroughly using the instructions delivered via the QFM mobile app.

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Service Works Global’s (SWG) CAFM, space and building lifecycle management software empowers facilities managers by providing full operational control, enabling compliance with regulations and SLAs, and boosting team productivity. We are proudly certified with ISO 9001 for quality management and ISO 27001 for information security management.

Visit Service Works Global (QFM) website

Features & benefits

SFG20 is both the industry standard for building maintenance specification and the company behind Facilities-iQ, the software built to access it. Integration keeps your FM system aligned with the latest schedules—saving time, improving accuracy, and reducing compliance risk.

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Stay Compliant

Ensures ongoing alignment with the latest SFG20 standard, helping mitigate risk and regulatory fines.

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Save time & resources

Automated sync with the latest, accepted SFG20 guidance eliminates manual data entry.

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Streamline Operations

Integrated workflows and synced SFG20 guidance make daily maintenance easier and more efficient.

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Review & approve updates

Users can review and approve SFG20 updates before applying them, giving full control over schedule changes.

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Achieve greater accuracy

Synchronised data across platforms reduces duplication and errors, increasing consistency in FM records.

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Effective contract management

Identify required updates ahead of time and proactively manage your suppliers/ contracts.

How to connect SFG20 to SWG (QFM)

This video forms part of the Digital Partner webinar series and gives you all the details into how the SFG20 Digital Partner Programme works including the benefits, as well as a first-hand look into how SFG20’s Digital Partners seamlessly integrate with Facilities-iQ.

This webinar features SWG UK General Manager Nigel Robinson, CAFM Consultant Harvey Yuan, and Guy Dowsett, Partnerships Manager at SFG20.

Frequently asked questions

What does the this integration do?

Any regimes that users create in Facilities-iQ using SFG20 content can flow into your CAFM system. Each time SFG20 updates its content, Facilities-iQ license holders will receive an automated update notification. Users can review the changes in a side-by-side view for easy comparison versus the previous version.

Is this integration included in my existing SFG20 license?

Yes, it is! You need an SFG20 license to benefit from viewing our content and any CAFM software can connect into our API so we can share our content with the system of your choice.

Is the integration one-way or two-way?

The data SFG20 requests from your CAFM system only relates to the completion of maintenance tasks (has a task been completed and, if so, what date).

  • This will enable us to create reporting to show you your level of compliance vs. your current maintenance regime. Remember that SFG20 schedules enable you to remain compliant with the law and industry best practice.
  • SFG20 reporting will allow you to see clearly where you need to focus efforts to achieve compliance, and it will help you to maintain a golden thread of information about your building.
Do I need a developer to set it up?

If you're using a CAFM provider that has already connected via our API then no, your CAFM provider can simply turn on access to the integration on their end using an API key. If your CAFM provider is not yet integrated with SFG20 then all you need to do is request that their developers connect with us. It's quick and easy to do so.