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Automate your maintenance with SFG20 and Virtual iT

Virtual iT specialises in implementing SFG20 within CAFM and IWMS environments, enabling seamless integration, automated compliance, and optimised asset performance – delivering a complete, reliable solution aligned with industry best practices. As an authorised SFG20 partner, Virtual iT brings structured maintenance intelligence into a unified digital environment, supported by expert-led deployment and integration capabilities tailored to organisational needs.

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Official Integration

Requires an SFG20 license

API

Automated Updates

Easy Setup

IWMS Integration

CAFM Integration

Summary

Virtual iT is a leading IT Solutions & Services organisation established in 1998, with a strong presence across the UAE, KSA, Qatar and Cyprus. Specialising in Facilities and Asset Management since 2004, Virtual iT serves mission-critical and asset-intensive sectors including government, healthcare, data centers, real estate, and hospitality — industries requiring high levels of compliance and operational resilience.

As the regional implementation and support partner for Planon Software, a global leader in integrated Workplace Management Systems (iWMS), Virtual iT delivers end-to-end CAFM, CMMS and iWMS solutions across the Middle East. Through the partnership with SFG20, Virtual iT enriches the Planon platform with industry-standard maintenance schedules via a structured digital library, ensuring maintenance strategies are always aligned with global best practices and evolving regulatory requirements.

By automating processes and eliminating manual data handling, Virtual iT enhances accuracy, efficiency, and operational control. Organisations benefit from improved transparency, reduced risk, and the confidence of maintaining audit-ready, high-performing environments.

Backed by expertise in ISO 41001 and ISO 55000 frameworks and trusted by over 50 major organisations across the Middle East, Virtual iT delivers intelligent, fully integrated solutions that accelerate digital transformation and maximise long-term return on investment.

Virtual iT is a technology-driven facilities management solutions provider supporting organisations in designing, managing, and optimising complex-built environments. It specialises in connecting maintenance intelligence with digital platforms to improve operational control, compliance, and lifecycle efficiency across assets and infrastructure. Virtual iT’s approach combines deep industry understanding with structured implementation methodologies to ensure systems work in alignment with real operational needs, enabling safer, more reliable, and better-managed environments across multiple sectors and regions.

Visit the Virtual iT website

Features & benefits

SFG20 is both the industry standard for building maintenance specification and the company behind Facilities-iQ, the software built to access it. Integration keeps your FM system aligned with the latest schedules—saving time, improving accuracy, and reducing compliance risk.

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Stay Compliant

Ensures ongoing alignment with the latest SFG20 standard, helping mitigate risk and regulatory fines.

Save time & resources

Automated sync with the latest, accepted SFG20 guidance eliminates manual data entry.

Streamline Operations

Integrated workflows and synced SFG20 guidance make daily maintenance easier and more efficient.

Review & approve updates

Users can review and approve SFG20 updates before applying them, giving full control over schedule changes.

Achieve greater accuracy

Synchronised data across platforms reduces duplication and errors, increasing consistency in FM records.

Effective contract management

Identify required updates ahead of time and proactively manage your suppliers/ contracts.

Frequently asked questions

What does the this integration do?

Any regimes that users create in Facilities-iQ using SFG20 content can flow into your CAFM system. Each time SFG20 updates its content, Facilities-iQ license holders will receive an automated update notification. Users can review the changes in a side-by-side view for easy comparison versus the previous version.

Is this integration included in my existing SFG20 license?

Yes, it is! You need an SFG20 license to benefit from viewing our content and any CAFM software can connect into our API so we can share our content with the system of your choice.

Is the integration one-way or two-way?

The data SFG20 requests from your CAFM system only relates to the completion of maintenance tasks (has a task been completed and, if so, what date).

This will enable us to create reporting to show you your level of compliance vs. your current maintenance regime. Remember that SFG20 schedules enable you to remain compliant with the law and industry best practice.
SFG20 reporting will allow you to see clearly where you need to focus efforts to achieve compliance, and it will help you to maintain a golden thread of information about your building.

Do I need a developer to set it up?

If you're using a CAFM provider that has already connected via our API then no, your CAFM provider can simply turn on access to the integration on their end using an API key. If your CAFM provider is not yet integrated with SFG20 then all you need to do is request that their developers connect with us. It's quick and easy to do so.