SFG20 Professional Services

Expert consultancy, hands-on support and training to help you stay compliant, optimise maintenance, and get the most from our standard and software.

Book a discovery call

Schedule your free, no-obligation call to see how we can help, and receive a tailored proposal.

OVERVIEW

Expert strategic support for your FM team

Building owners and service providers face relentless pressure to deliver safe, compliant, and efficient maintenance. SFG20 Professional Services provide industry experience and expertise to stay compliant, cut risk and control costs.

Rapid mobilisation
Maximise ROI from your SFG20 licence from day one through efficient system set up.
Apply best practice
Gain access to deep industry expertise, industry experience and proven methodologies.
Compliance assurance

Independent audits to confirm statutory obligations are not missed, and that your asset data and maintenance execution match what’s required.
Cost certainty and planning

Predict labour, cost and skillsets, with tender support to size labour loadings against your asset register.

SERVICES

Tailored options, from data to delivery

We offer an extensive range of implementation and industry consultancy, on-line and on-site training, all tailored to your requirements. See below for just some examples of how we can help you extend capacity and expertise, and reduce costs.

Implementation Consultancy
Industry Consultancy

Rapid mobilisation

Quickly identify the correct maintenance for your assets.

CAFM integration

Link Facilities-iQ with your CAFM platform to sync data and eliminate duplication of effort.

System administration

Manage access and permissions to maintain security and platform governance, and add core data.

Tailoring and customisation

Adapt schedules to meet your specific requirements and risk profile, while staying compliant and efficient.

Legacy system migration

Move your custom content or service models from superseded SFG20 software into Facilities-iQ.

Post-launch maintenance

Ongoing support, application of best practice and updates to schedules, assets and maintenance regimes.

Asset register optimisation

Restructure and standardise asset data to meet best practice, improving compliance and scalability.

Asset surveys

Carry out or validate existing surveys with condition ranking and expert review for accurate, consistent intelligence.

Custom schedule authoring

Create bespoke maintenance schedules for niche assets or sectors, ensuring full coverage and compliance.

Maintenance audits

Ensure services are delivered in line with defined SFG20 maintenance regimes and control costs.

Predictive modelling

Forecast future maintenance costs and resource needs to support budgeting and procurement.

Tender support

Draft compliant ITT documents and assess bids, ensuring fairness, governance, and confidence.

Facilitated training

Get your team confident accessing the SFG20 standard using our Facilities-iQ and Mobiliser software. We provide hands-on, expert-led training that helps you build, tailor and maintain compliant maintenance regimes faster.

Who it's for

New Facilities-iQ or Mobiliser customers

Teams migrating from superseded SFG20 software: Service Model or Core Plus

Existing customers onboarding new users

What you’ll cover

How SFG20 underpins your maintenance strategy

How to shape a maintenance plan using SFG20 schedules

How to tailor schedules to reflect your risk profile and operational reality

How to stay aligned with the latest standards using automated updates

How to get more value from your Facilities-iQ subscription

HOW IT WORKS

Book your free discovery call

Book your free, no-obligation discovery call to explore the different ways we can help and receive a tailored proposal.

Discovery call

We review your goals, asset data, and maintenance approach to surface risks, gaps, and priorities.

Tailored proposal

You receive a clear, bespoke proposal, plan and pricing, outlining how our experts can help.

Implementation & support

Our team delivers the solution and can provide ongoing monitoring to ensure compliance and efficiency.

Book your Discovery Call

FAQs

Frequently asked questions

How do I start working with SFG20 Professional Services?

Every engagement begins with a discovery call to understand your asset data, compliance priorities, and FM challenges. From there, we provide a tailored proposal and cost estimate based on the scope of work.

How is pricing determined?

There is no one-size-fits-all package. Costs are developed after the discovery call and depend on factors such as the volume of asset data, the type of services required (e.g. audits, custom schedule authoring, Facilities-iQ integration), and whether ongoing support is needed.

What kinds of organisations use these services?

We work with FM providers, contractors, estates teams, and building owners across sectors including healthcare, education, and government.

Can you help us migrate from older or custom systems?

Yes. We support migration from legacy service models into Facilities-iQ, ensuring that historic content and custom regimes are retained while optimising your new system.

What ongoing support is available after implementation?

Our team can act as a virtual extension of your FM function, monitoring schedules, updating regimes, and aligning with your CAFM system to ensure ongoing compliance and efficiency.

Do you provide evidence of compliance improvements or ROI?

Yes. Services such as asset audits, predictive modelling, and maintenance reviews are specifically designed to demonstrate compliance assurance, risk reduction, and cost control, providing clear evidence for audits and stakeholders.