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Use our Frequently Asked Questions to find out more about the product, what it covers, how it was developed and its features.

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SFG20 is the standard maintenance specification for building engineering services. It is recognised as the industry standard and is an essential tool for planned maintenance. It is the benchmark for working standards; providing building owners, managers, contractors, consultants and end users with the tools to keep buildings properly maintained and compliant. SFG20 is made available through a dynamic web-based service which is updated in real-time.

SFG is the Service and Facilities Group, a specialist group within the Building Engineering Services Association who own and are responsible for the up-keep of the standard.

SFG20 is a growing library, providing over 1200 industry maintenance task schedules covering all principal types of heating, cooling and ventilation, installation and plant, and electrical services complete with technical updates and legislative references.

A BESA technical team are responsible for developing and updating technical content. The team regularly review SFG20 maintenance task schedules to continually assess the effects of new legislation, equipment and changes to best practice. A dedicated BESA Service and Facilities executive committee comprising of Directors, Heads of Groups, Senior Management and representatives of other leading practitioners are responsible for ratifying new and updated technical content. All updates are communicated to subscribers by way of technical bulletins and schedule updates, keeping our subscribers informed with regards to latest legislation and best practice – keeping you compliant.

SFG20’s technical consultants continually monitor and review all legislation and best practice to ensure our library of maintenance tasks are up-to-date. Subscribers receive automatic change notifications via email.

The rationale behind the RICS New Rules of Measurement (NRM 3) was to be able to integrate the construction cost management with renewals and operation and maintenance, through to end of life. Therefore updating the CIBSE Guide M table is really important to provide the common data classification for overcoming the capital and revenue divide, along with having a massive impact on how buildings can be handed over to be operated and maintained. Also to structure and standardise future condition surveying and inform the forward asset renewal programmes of work. The CIBSE table update 2018, is essential to help future construction projects to be more robustly lifecycle costed (5D and 6D) – by providing the common data classification for enabling effective handover of asset information post construction, and to then effectively operate, maintain and sustain. Based on cross industry collaboration between SFG20, RICS NRM 3 and CIBSE technical teams have updated the economic life expectancy table in CIBSE Guide M (1st edition 2014). The update fully aligns CIBSE reference service life data with SFG20 maintenance codes and to NRM 1 and 3 asset descriptions and coding for building assets and also incorporates additional new SFG20 maintenance task schedules and SFG20 codes from 2014 to 2018.


SFG20 is available on an on-going subscription basis. To purchase, please visit our Contact page and enter your details to submit a purchase enquiry.

The subscription fees vary according to size of business and level of the product purchased. To find out more, please visit our pricing page and enter your details to receive a personalised illustration. Alternatively, please use our contact form, and one of our sales team will be in touch.

Yes, BESA members get a 30% discount off the subscription cost. A 10% discount is also offered to BESA Affiliate members, CIBSE members, IWFM Corporate members, CESA members and members of the London Universities Purchasing Consortium (LUPC).

Following completion of the necessary paperwork, you will be granted immediate access to SFG20.

The issue with the XML download in Edge is a feature of the browser and not something SFG20 can stop from happening. If you get the message as detailed below, this is just a warning from Edge that the file may be dangerous because it is an XML file, as XML in general tend not to be trusted for download.

It isn’t stopping the download it is just asking the user to confirm they want to download this file. To download the file the user will have to click on the ellipsis (…) and select “Keep”, this will then download the file in Edge.


A colour-coded rating system enables users to visualise the prioritisation of tasks to optimise maintenance. SFG20 task maintenance schedules display the recommended rating based on Legislation, Regulations and Industry Best Practice. Users can customise these schedules according to the ratings within their particular sector/organisation. Red – Statutory/Legal (To ensure legal compliance) Pink – Mandatory - Business Critical (To ensure sector/organisation compliance) Amber – Optimal - (Function Critical and Industry Best Practice) Green – Discretionary (Non-Critical Maintenance) For a full detailed summary for each color coded criticality rating, please download the document here.

Yes. Within the Service Model level of SFG20, by purchasing an Unlimited xml download option, subscribers can download data in xml format for integration into a CAFM system. We also now have a number of SFG20 Approved Providers which can be found on our 3rd Party Software Integration page.

Service Model Administration allows you to create bespoke models and structure them according to your own company requirements. As a subscriber, you can select the schedules you wish to use for your Service and Maintenance Manuals for particular buildings or sets of assets.

Generic ‘Service Timings’ are displayed against each frequency where a frequency applies. These are estimated and could vary dependent on the size, age and/or location of the equipment/building. They are visible to Core Plus and Service Model subscribers. At the Service Model level of the product ‘Service Timings’ can be customised according to individual circumstances.

Yes, skill sets are included on schedules to provide guidelines as to the recommended skill set to carry out a task.

Yes, providing the user has an access level above read only, subscribers can create their own unique Custom schedules. Elements such as technical content, frequencies of tasks and skill sets can be added and/or amended on custom schedules. Criticality ratings can also be assigned depending on the product subscription: Core Plus – Pink Service Model – Red, Pink, Amber and Green

SFG20 is a web application provided via a connection to the internet and a suitable browser. This document sets out the minimum requirements needed to access the SFG20 application.

It is likely a caching issue. Caching is controlled on the local computer you are using, not by SFG20 servers or code, so as a user you MUST clear the cache yourselves. If you are unsure as to how to do this then please contact your internal IT support team or search online for instruction on clearing cache.


The Building Engineering Services Association (BESA) is the UK’s leading professional body for building and engineering services contractors. BESA represents the interests of firms active in the design, installation, commissioning and maintenance of heating, ventilating, air conditioning and refrigeration products and equipment. The association is leading the sector’s efforts to deliver a more sustainable built environment through technical guidance, training and supporting new ways of working.

BESA membership is open to UK firms engaged in the design, installation, commissioning and/or maintenance of heating, ventilating, refrigeration, air conditioning, ductwork, plumbing, facilities services and energy management systems.

Any company applying for BESA membership must participate in an independent competence assessment prior to being accepted for membership. The BESA membership page gives more details of the joining process and full contact details should you wish to make an enquiry.