Who are SFG20?

We are a team of people dedicated to helping making buildings safer and better for everyone. Our aim is to create pioneering software that helps users maximise the SFG20 industry standard, helping the facilities maintenance industry perform at its best.

We have a dedicated team of technical authors, software developers, learning and development experts and customer success managers who provide services and pioneering technologies that empower people to create and sustain safer buildings. SFG20 is a part of the Building Engineering Services Association (BESA). BESA is an industry association that plays a central role in creating and updating the SFG20 standard.

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Helping organisations comply and build efficiency

From the world’s largest organisations to SMEs, thousands of users rely on SFG20 software to help them comply with legislation and manage their building maintenance more efficiently - ultimately saving them time and money.

We have users across the globe in Australasia, Asia, United Kingdom & Europe, North America and Africa and serve a broad and diverse range of sectors, including healthcare, education, government, sports and leisure, residential properties, and many others.

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Why was SFG20 founded?

In the aftermath of World War II, the UK was rebuilding. New office spaces and hospitals were being built, and there was a growing need for organised building maintenance. However, at this time, maintenance was mostly reactive, meaning that repairs were made only after problems occurred.

In the 1960s and 1970s, buildings became more complex and sophisticated. The drawbacks of reactive maintenance became more apparent, especially after the oil crisis of the early 1970s led to a new focus on energy conservation. Building owners and managers realised that preventive maintenance could save them money on energy costs. Energy-efficient systems required regular monitoring and adjustments, and planned maintenance strategies were adopted to optimise energy consumption.

However, there was no industry standard for building maintenance. The quality and safety of maintenance varied from building to building and from region to region. In 1990, the Building Engineering Services Association (BESA) created SFG20, the industry standard that set a benchmark for proper building maintenance. SFG20 established the same standard of maintenance for all buildings, regardless of their location or type.


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We're building an inclusive and inspiring culture at SFG20 where people can shine and do their best work. If you're ready to grow your career - and if you want to help make buildings safer and better for everyone - you've come to the right place.
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About SGF20

What does SFG stand for?

SFG stands for "Service and Facilities Group." It is a systematic approach to maintaining buildings and their various components, ensuring they remain safe, compliant, and in optimal working condition.

When was SFG20 created?

SFG20 was created in 1990 by the Building Engineering Services Association (BESA). It is a comprehensive database of maintenance schedules for more than 70 equipment types. SFG20 is used by facilities managers and building owners to manage their building maintenance programs and ensure compliance with regulations.

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What to expect from an SFG20 demonstration

  • To meet a friendly, professional product expert

  • To have a tailored demonstration focusing on the functionality that will benefit you the most

  • To spend approximately 30 minutes with a team member and learn how SFG20 can solve your specific challenges

What NOT to expect:

  • No hard sell!

  • No monologues!

  • No lengthy product demonstration!

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