SFG20 discussed the future of maintenance in an IWFM SIG webinar. A poll revealed top priorities include improved use of FM systems and condition-based maintenance. The industry is transitioning from spreadsheets to software systems, emphasising data connectivity. Integrating planned preventative maintenance with reactive and predictive methods was highlighted, with maintenance strategies tailored to individual company objectives. SFG20 is collaborating on a digital maintenance project with Avison Young and Omni.