Facilities Management Software for Service Providers

Whether you manage a single contract or a complex multi-site portfolio, consistent maintenance standards, efficient mobilisation and clear evidence of compliance are essential. SFG20 is the industry standard for building maintenance, accessed and tailored through Facilities-iQ. SFG20 Mobiliser maps client asset registers to relevant SFG20 schedules in hours rather than weeks, reducing manual work. Approved requirements can then be integrated with CAFM, CMMS and IWMS platforms so downstream systems can plan, schedule, assign and track the work. Facilities-iQ gives service providers the capabilities expected from FM software for multisites, helping standardise delivery, demonstrate compliance and control costs across customer estates.

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How SFG20 supports facilities management for service providers

SFG20 is the industry standard for building maintenance, giving FM service providers of every size a consistent foundation for defining, tailoring and delivering maintenance strategies across their clients and sites.

Ensure HTM compliance

Stay up to date with regulatory changes

Use regularly reviewed maintenance guidance that reflects relevant changes in legislation, standards and industry best practice. Controlled updates help teams assess and apply changes consistently across contracts, reducing the risk of outdated requirements and unmanaged scope creep.

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Integrate with enterprise facilities management software

Connect SFG20 schedules from Facilities-iQ to CAFM, CMMS and enterprise asset management software through the SFG20 API. Embed recognised maintenance requirements into existing workflows while maintaining a controlled source for schedules, updates and approved variations.

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Accelerate contract mobilisation with SFG20 Mobiliser

Import asset registers from Excel, COBie files or FM systems and use AI-assisted mapping to identify the relevant SFG20 schedules. Mobiliser can reduce manual mapping time by up to 95%, while confidence scores and clear review options keep technical teams in control and create a consistent, auditable route from asset data to maintenance strategy.

Manage FM contracts

Standardise delivery across every contract

Apply the industry standard for building maintenance across sectors, clients and sites, while tailoring each regime to the assets, risks and contractual scope of the estate. Give every team a consistent baseline without imposing a one-size-fits-all approach.

Stay audit ready

Strengthen governance and compliance reporting

Create structured, auditable maintenance regimes that show what needs to be done, how often and why. Improve visibility of task criticality, schedule variations and updates to support client reporting, internal assurance and compliance audits across complex estates.

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Reduce reliance on reactive maintenance

Build planned preventative maintenance programmes around the assets present, the operating environment and the agreed contract scope. Clearer, site-specific regimes help teams plan work more effectively, reduce the risk of avoidable failures and disruption, and control maintenance costs.

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MAINTENANCE SCHEDULES

Browse 1,500+ schedules for enterprise facilities management

Build consistent, site-specific maintenance regimes using more than 1,500 schedules covering HVAC, electrical systems, fire safety, water hygiene, lifts, building fabric and other critical building services.

SFG20 gives FM service providers a recognised maintenance baseline that can be applied across sectors, contracts and client estates, then tailored to each site's assets, risks and operating requirements. This enables technical, operational and client teams to work from a common source of maintenance requirements, with clear governance over approved variations.

Regularly reviewed to reflect relevant changes in legislation, regulations and industry best practice, SFG20 supports more consistent service delivery, stronger compliance evidence and greater operational resilience across complex, multi-site estates.

Manage complex estates with multi-site facilities management software

Service providers do not need to be large to face enterprise-level complexity. A single contract can span multiple sites, sectors, systems and delivery teams, with different client requirements and incomplete or inconsistent asset data. Providers still need to evidence safe, consistent maintenance, support compliance, control costs and protect margin.

Multisite facilities management software helps bring asset, maintenance and operational information together across complex estates. For service providers, Facilities-iQ incorporates the SFG20 standard needed to define, tailor and govern planned maintenance, while SFG20 Mobiliser accelerates the process of identifying the correct maintenance for assets.

Approved requirements can then flow into enterprise facilities management software (downstream systems) for work planning and delivery. This helps service providers standardise delivery, manage justified variations and strengthen auditability across every contract, whether they support a single estate or a broad client portfolio.

Why FM service providers choose SFG20

FM service providers of every size use SFG20 to create a consistent, defensible baseline across bids, mobilisation and contract delivery. Accessed through Facilities-iQ, accelerated by SFG20 Mobiliser and integrated with enterprise facilities management systems, SFG20 helps teams align requirements to each estate, govern change and strengthen operational and commercial control.

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Price tenders with greater confidence: Define contract scope using asset-specific maintenance tasks and frequencies rather than broad assumptions. This supports more accurate pricing and reduces the risk of underquoting, over-servicing or absorbing unplanned labour.
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Mobilise new contracts faster: Move from asset information to an operational maintenance regime in hours rather than weeks. SFG20 Mobiliser analyses imported asset registers, suggests relevant schedules with confidence scores and lets users accept, adjust or map manually. It can reduce manual mapping time by up to 95%, supporting a consistent, auditable process.
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Standardise delivery across sites and sectors: Apply one recognised baseline across contracts, sectors and locations, while documenting justified site-specific changes. This supports consistent service quality without imposing a one-size-fits-all regime.
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Protect margin through controlled scope: Make changes to requirements and client requests visible, with a clear record of commercial impact. This helps prevent scope creep and supports transparent agreed changes.
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Strengthen task and contractor governance: Give internal teams, subcontractors and clients a shared understanding of what must be done, how often and by whom. Clearly defined responsibilities reduce duplication, omissions and disputes while supporting consistent quality assurance.
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Improve visibility and compliance assurance: Create structured, auditable maintenance regimes that make task criticality, responsibilities, approved variations and updates easier to track. Give clients clearer evidence of what is required, what has changed and why.

Strengthen your enterprise maintenance management strategy with SFG20

Effective enterprise maintenance management requires more than a collection of task lists. Service providers delivering enterprise or multi-site contracts need a trusted maintenance baseline, a controlled approach to site-specific tailoring and clear governance across each contract, estate and delivery team.

SFG20 is the industry standard for building maintenance, helping providers define what needs to be maintained, how often and why. Applied through Facilities-iQ, and supported by SFG20 Mobiliser for rapid tender responses, it enables teams to build structured, auditable maintenance regimes that improve compliance, consistency and operational and commercial decision-making.

Manage enterprise maintenance management

Download our free guide to learn how FM service providers can strengthen enterprise maintenance management by standardising planned maintenance, identifying the right requirements for each asset, managing change and integrating regimes with existing FM systems.

Discover practical ways to accelerate mobilisation, reduce delivery risk, strengthen compliance assurance and protect margin across complex client estates.

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Improve your enterprise facilities management strategy with SFG20

Whether you are mobilising a new contract or managing a complex client portfolio, request a demo to see how the SFG20 standard, Facilities-iQ and SFG20 Mobiliser can support your enterprise facilities management, compliance and asset management objectives.
FAQS

Frequently asked questions about enterprise facilities management software

What is enterprise facilities management?

Enterprise facilities management is the strategic management of buildings, assets and maintenance activities across complex, multi-site or multi-brand property portfolios. It brings together planned maintenance, asset information, compliance responsibilities, contractor management, budgets and performance reporting to support safe, consistent and efficient operations at scale.

How can SFG20 improve facilities management tender submissions?

SFG20 gives FM providers a recognised baseline for defining what must be maintained, how often and why. Aligning requirements with the client's assets, risks and contract scope helps bid teams develop clearer specifications and price labour and delivery with greater confidence.

Where asset information is available, SFG20 Mobiliser can accelerate the process of identifying relevant schedules. Together, this creates a more consistent and defensible tender submission while reducing the risk of underpricing, unnecessary maintenance or unplanned work being absorbed during delivery.

How can enterprise facilities management software support contract mobilisation?

SFG20 Mobiliser is an example of specialist software suitable for enterprise FM, focused specifically on accelerating contract mobilisation.

Mobiliser analyses asset registers imported from Excel, COBie files or compatible FM systems and recommends the most relevant SFG20 maintenance schedules for each asset. Confidence scores and clear review options help technical teams assess and approve the recommendations while retaining control over the final maintenance regime.

By automating much of the repetitive asset-to-schedule mapping that would otherwise be completed manually, SFG20 Mobiliser reduces the time and resource required to mobilise a new contract. Once approved, the mappings can be exported or integrated with downstream CAFM, CMMS or IWMS platforms used to plan, schedule, assign and track the work. This creates a faster, more consistent and auditable route from receiving asset information to operational delivery.

Is SFG20 Mobiliser suitable for service providers of different sizes?
Yes. SFG20 Mobiliser can support anything from a small asset register to a complex portfolio. It helps service providers reduce repetitive manual mapping, respond to tenders and mobilise contracts faster, and apply the SFG20 standard consistently, while users retain control to review, adjust or complete mappings manually. This makes it valuable whether you are taking on one new contract or scaling mobilisation across multiple clients and sites.
What is the difference between enterprise facilities management software and SFG20?

Enterprise facilities management software can help organisations manage a wide range of operational processes such as asset records, work orders, resources, contractors, maintenance evidence and performance reporting.

SFG20 is the industry standard for building maintenance, providing the technical guidance, tasks, frequencies, criticality and links to legislation and regulations that inform an effective planned maintenance regime. Facilities-iQ is the SFG20 software used to access, tailor, govern and share that content, while SFG20 Mobiliser is SFG20 software used to identify the correct maintenance for assets.

Together, they connect recognised maintenance requirements with the systems used to plan, deliver and evidence the work.

Can SFG20 integrate with enterprise facilities management systems?
Yes. Facilities-iQ can connect SFG20 with compatible CAFM, CMMS, IWMS and enterprise facilities management systems through the SFG20 API. This allows approved maintenance schedules and updates to flow into existing workflows, reducing manual data entry and helping providers manage requirements consistently across contracts.
How does SFG20 fit into integrated facilities management?

SFG20 is the industry standard for building maintenance, providing a consistent and auditable foundation primarily for the hard FM element of an integrated facilities management contract. For providers using enterprise facilities management software, SFG20 can sit alongside soft facilities management workflows, helping teams coordinate service delivery across the wider contract while keeping planned maintenance requirements, responsibilities and compliance evidence clearly defined.

Why is planned preventative maintenance important for organisations?

Planned preventative maintenance helps organisations of all sizes move away from waiting for equipment failure to trigger work. A structured, asset-specific maintenance regime supports statutory responsibilities, can improve asset reliability and reduces the risk of avoidable breakdowns, emergency repairs and operational disruption.

For organisations of all sizes, from single-site operators to enterprise organisations and FM service providers managing multiple locations, planned preventative maintenance supports more consistent delivery, better coordination of internal teams and contractors, more effective resource planning and stronger evidence for client reporting, budgeting and investment decisions. Applied appropriately, it can also help assets achieve their intended design life.