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FAQS

Frequently asked questions

What is the SFG20 API, and how does it facilitate integration with FM systems?

The SFG20 API is a freely available Application Programming Interface that enables seamless integration between SFG20's maintenance schedules and your existing Facilities Management (FM) systems, such as CMMS, CAFM, or IWMS. This integration allows for the automatic synchronisation of maintenance tasks and updates, ensuring that your systems are always aligned with the latest industry standards and best practices.

How do I know if my FM software provider is an SFG20 Digital Partner?
SFG20 collaborates with a growing network of Digital Partners who have integrated our API into their FM software solutions. If your provider is not listed, we recommend reaching out to them to express your interest in SFG20 integration.
What are the benefits of integrating SFG20 with my existing software?

Integrating SFG20 with your FM system offers several advantages:

  • Seamless Updates: Automatically receive and apply accepted updates from SFG20, maintaining consistency across your systems.

  • Improved Compliance: Ensures that your maintenance tasks are always up-to-date with the latest regulations and standards.​

  • Seamless Updates: Automatically receives and applies updates from SFG20, maintaining consistency across your systems.​

  • Risk Mitigation: Reduces the likelihood of non-compliance by keeping your maintenance activities aligned with current best practices

Do I need a CAFM or other FM system to use SFG20?
No, a CAFM or FM system is not required to utilise SFG20. SFG20 offers its own intelligent software solution, Facilities-iQ, which provides access to a comprehensive library of maintenance schedules and compliance tools. However, integrating SFG20 with your existing FM systems can enhance efficiency and ensure seamless updates across platforms
 
How does SFG20 ensure data security during integration?

SFG20 implements a comprehensive approach to data security during integration, ensuring that your maintenance operations remain secure and compliant.​

Secure Authentication and Access Control

Access to the SFG20 API requires a unique authentication key, ensuring that only authorised users can integrate and interact with the system. This mechanism safeguards against unauthorised access and maintains the integrity of your maintenance data. ​

Robust Security Measures

SFG20 employs various security measures to protect user data:​

  • Confidentiality Obligations: Both SFG20 and its subscribers are bound by confidentiality agreements, requiring them to take all reasonable organisational and technical precautions to protect sensitive information.

  • Security Measures: Subscribers are responsible for maintaining the security and confidentiality of their access credentials. In the event of a suspected breach, SFG20 may reissue or reset security measures and will collaborate with subscribers to investigate and address any security incidents.

Controlled Data Synchronisation

The integration process allows for controlled synchronisation of maintenance schedules. Subscribers receive notifications of updates and have the discretion to review and approve changes before they are applied, ensuring that updates align with their specific operational requirements. ​

Secure Hosting Environment

Our SFG20 solution is accommodated via Amazon AWS, therefore, hosted within an ISO 27001 certified environment, and Cyber Essential Plus certified, optimising security.

For more detailed information on SFG20's data security practices and integration capabilities, please refer to Terms & Conditions for General Subscribers

Is user training available when integrating SFG20 with our system?

Yes, implementing SFG20 includes on-line, instructor-lead user training to facilitate a smooth transition and maximise the benefits of the integration

How frequently are updates provided through SFG20's integration?

SFG20's technical authors continuously monitor legislation and best practices to keep the maintenance schedule library current. Subscribers to Facilities-iQ receive automated notifications of updates. Users have the flexibility to review and accept updates at their convenience, ensuring that maintenance regimes remain compliant without disrupting operations

 
What should I do if my FM system provider is not currently integrated with SFG20?

If your FM system provider is not yet integrated with SFG20, we encourage you to reach out to them directly to express your interest in such an integration. Customer demand can significantly influence a provider's development roadmap. Additionally, you can utilise Facilities-iQ independently to access SFG20's comprehensive maintenance schedules and compliance tools

 
How do I get started with Facilities-iQ?

Getting started with Facilities-iQ is simple. Request a demo today, and one of our team members will be in touch shortly to showcase the system to you.

I'm a facilities software provider interested in integrating with SFG20. How can I get started?

If you're a software provider looking to develop an integration with SFG20 via our API, we’d be happy to explore the opportunity with you. Please contact our Partnership Manager Guy Dowsett at guy.dowsett@sfg20.co.uk to begin the conversation.